Shopping & Order Information


Does Tixxi & Co. ship internationally?
Yes. Tixxi & Co. delivers orders within the continental United States, Hawaii, Alaska, Puerto
Rico, and other US Territories via UPS or Fedex.  No APO and FPO addresses please.  
International delivery will be shipped on FOB Manila basis.

Which credit cards do you accept?
You may use one of the following methods of payment: VISA, MasterCard, and American
Express.

Can I pay for my online order by check?
Yes, online or telephone orders can be paid by check.  Delivery of order will be made after the
check has been cleared.

Are the prices on your Web site the same as in the stores?
Our online prices may differ from the prices offered in retail stores.

I saw an item in the store that does not appear on your Web site. Can I order it online?
Yes, you can order the item provided we still have them in stock.

Are employee discounts valid online?
Sorry, employee discounts are not valid online at this time.

Can I track my order online?
Yes. Your order's tracking number is located on the shipping confirmation email. To track your
order on the Fedex/UPS Web site, please copy and paste your tracking number.  Please allow
up to 48 hours for your shipping information to be available. For further assistance, you may
contact us via email at info@tixxiandco.com or call us at (240) 586 0347, M-F, 9am - 5pm PST.

I recently placed an order with Tixxi & Co., has my order been processed yet?
To inquire about a recent order placed from our Web site, you may call our customer service
department at (240) 586 0347, M-F, 9am - 5pm PST or contact us via email at
info@tixxiandco.com. If you are sending an email, please be sure to include the complete billing
name and address for your credit card and your order confirmation number.

I recently placed an order and have decided to cancel the order. How do I go about
doing this?
To see if your order can be canceled, please contact our customer service department at (240)
586 0347, M-F, 9am - 5pm PST. If your order has already been processed and shipped to you,
we unfortunately cannot cancel the order.  After the order is shipped, it is the customer's
responsibility for all shipping fees incurred.  Return shipping costs are customer's responsibility
plus a 25% restocking fee.  

I've just placed an order on your web site, and now realize that I have made a
mistake. Can my order be corrected?
To see if your order can be changed, please contact our customer service department at (240)
586 0347, M-F, 9am - 5pm PST. If your order has already been processed and shipped to you,
we unfortunately cannot change the order. Upon receipt of your order, please follow the normal
return/exchange procedures and we will be happy to exchange the item (assuming the new
order is in stock).

An item I ordered is on backorder. When will I receive it?
Back ordered items are usually shipped 6-8 weeks after you place your order. Your credit card
will not be charged for the back ordered item(s) until it is shipped to you and no additional
postage and handling will be charged for the separate package. To inquire about your back
ordered item you may call our customer service department at 1(240) 586 0347, M-F, 9am -
5pm PST or contact us by email at info@tixxiandco.com.  Please be sure to include your
complete order information: name and address, order confirmation number and the style
number(s) of the back ordered items, so that we can research your order.


Does Tixxi & Co. design its own products?
Yes. All Tixxi & Co. handbags are designed in house.


I have a question about one of your products. Who should I call for assistance?
E-mail your detailed product question to info@tixxiandco.com or call our us at (240) 586 0347,
M-F, 9am - 5pm PST.

How often do you add new products to your Web site?
We add new products two (2) times a year, i.e., Fall/Winter and Spring/Summer.


Shipping, Handling and Tax information

What sales tax will I be charged for my online purchase?
For online orders, we are required to collect taxes in the following states when applicable:
AL, AR, AZ, CA, CT, DE, FL, GA, IL, IN, IA, KS, KY, LA, ME, MA, MD, MI, MS, MN, MO, NE, NC,
NH, NV, NJ, NM, NY, OH, OK, PA, RI, SC, OR, TN, TX, VA, WA, WI. These state listings are
subject to change. Please note that the order total referenced online during checkout includes
an estimated sales tax charge. The actual charge to your credit card statement will reflect all
applicable state and local sales taxes based upon your shipped order.


What are my shipping options?
Standard Shipping 4-8 Business Days
Following credit card approval and merchandise availability, an order shipped via Fedex
ground will be shipped the following business day, and delivered in four to eight business days.
Fedex does not deliver on Saturdary, Sunday and Holiday.
*Please Note: We recommend all orders being shipped to Alaska, Hawaii, Puerto Rico and other
US Territories use Express or Premium shipping. If choosing Standard Shipping please allow 3
to 6 weeks for delivery.

Express Shipping 2-5 Business Days
Following credit card approval and merchandise availability, an order shipped via UPS Priority
Mail or UPS First-Class Mail will be shipped the same business day if the order is received by
11:00 A.M. EST. If the order is received after 11:00 A.M EST, it will be shipped the following
business day. The UPS does not deliver Priority Mail or First-Class Mail on Saturday, Sunday
and Holidays.
*Please Note: We recommend all orders being shipped to Alaska, Hawaii, Puerto Rico and other
US Territories use Express or Premium shipping. If choosing Standard Shipping please allow 3
to 6 weeks for delivery.

Premium Shipping 1-3 Business Days
Following credit card approval and merchandise availability, an order shipped via UPS Express
Mail will be shipped the same business day if the order is received by 11:00 A.M. EST. If the
order is received after 11:00 A.M. EST, it will be shipped the following business day. Express
Mail delivery offers delivery to most locations 365 days a year including Sundays and holidays.
*Please Note: We recommend all orders being shipped to Alaska, Hawaii, Puerto Rico and other
US Territories use Express or Premium shipping. If choosing Standard Shipping please allow 3
to 6 weeks for delivery.


Does Tixxi & Co. ship outside the United States?

We currently offer shipping to any address in the United States, including Alaska and Hawaii.
We also ship to Puerto Rico, the U.S. Virgin Islands, and other US Territories

Returns & Exchanges:

How do I return an item?
Item/s can be returned within 3 days after receipt.   If you received an item that is damaged,
please call our office immediately.  Earrings are non-returnable/exchangeable.  We will  only
accept items in good, saleable condition.  Call our office for Return Item Number (RIM) which
you will have to write on the shipping label.  Without the RIM, we cannot accept any returned
merchandise.  Enclose your packing slip and the merchandise in a package then ship to the
address below. We cannot refund or exchange merchandise that is not received, so we
recommend that you insure your package (postage and insurance fees are non-refundable).  
Customer is responsible for return shipping cost plus a 25% re-stocking fee of total items
returned.

Tixxi & Co.
Returns Department
3100 Park Avenue
Unit 13201
Tustin, CA 92782

If you need further assistance prior to returning your item(s), please call us at (240) 586 0347,
M-F, 9am - 5pm PST.

How do I exchange an item I've recently received for something else?
Call our office for Return Item Number (RIM) which you will have to write on the shipping label.  
Without the RIM, we cannot accept any returned merchandise.  Returned items for exchange
must be in good saleable condition.  We will refuse exchange or refund if item(s) are found
damaged. Fill out the exchange portion of the packing slip with the items you would like to order
and enclose it in the package with the merchandise to be exchanged. Please send your
package to the following address:

Tixxi & Co.
Returns Department
3100 Park Avenue
Unit 13201
Tustin, CA 92782

If the amount for the replacement item(s) exceeds the amount to be refunded, the additional
amount will be charged to your credit card.  We cannot refund or exchange merchandise that is
not received, so we recommend that you insure your package (postage and insurance fees are
non-refundable). If you need further assistance prior to exchanging your item(s), please call us
at (240) 586 0347, M-F, 9am - 5pm PST or contact us via email at info@tixxiandco.com

I lost my packing slip and would like to return/exchange an item(s). What type of
information do you need?
To receive proper credit, please provide the name and address used on the order. If available,
please include the order number, and the item number(s) of the merchandise you are
returning.  For further assistance, please call us at (240) 586 0347, M-F, 9am - 5pm PST or
email us at info@tixxiandco.com.

What do I do if I was shipped the wrong item(s) or my order was damaged in transit?
Please email us at info@tixxiandco.com with your order number, name, address and details on
the item you ordered vs. the item you received, or call us at (240) 586 0347 immediately.  If the
item is damaged, you need to let us know the details of the damage within 3 days of receipt.  If
we have the item in stock, we will ship them to you immediately at no shipping charge.  You
must first return the wrong or damaged item before a replacement can be sent.  Any damages
incurred during transit should be claimed with the shipping company.  We will not be liable for
any damage not reported to us within 3 days of receipt.

Will I get a full refund for my return?
Unfortunately, we do not give refund.  We only replace the item with the same value, assuming
your return/exchange is in the same good condition it was when we sent it to you and the proof
of purchase is included with the package,  We unfortunately cannot refund you for original
and/or return postage and handling.

Who do I contact to check the status of my return/exchange?
To check on the status of your return, please email us at info@tixxiandco.com or call us at
(240) 586 0347.


Contact Us

Who do I contact if I have a question about my order?
If you have any questions about your online order you may contact us by phone at (240) 586
0347, M-F, 9am - 5pm PST, via email at info@tixxiandco.com


Privacy and Security

Does Tixxi & Co. share my personal information with third parties?
No. The names, e-mail and postal addresses and product preferences you provide are strictly
private and will not be given or sold to any third party. Please
click here see our privacy policy
for a full explanation.

What is Tixxi & Co.'s Privacy policy?
Please click here see our privacy policy.

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